ALTA | GAMA Privacy Notice

1. Who we are

This Privacy Notice explains how OTAOLA DISTRIBUTORS LLC, doing business as ALTA | GAMA, based in San Juan, Puerto Rico ("ALTA | GAMA", "we", "us"), collects, uses and shares your personal information when you visit www.altagama.shop, place an order or contact us. It applies together with our Terms of Service.

2. Information we collect

Information you give us

  • Contact and account details: name, email address, phone number, and login credentials if you create an account
  • Order details: billing and shipping addresses, products purchased, sizes and order history
  • Payment information, which is entered directly with Shopify and its payment processors; we do not see or store full card numbers
  • Messages you send us by email, WhatsApp, Instagram, Facebook or LinkedIn, including questions about size, fit or style
  • Return requests, reviews, photos and newsletter sign-ups

Information collected automatically

  • Device and browser data, such as IP address, browser type, operating system and language
  • Browsing activity, such as pages viewed, products clicked, items added to cart and referring website
  • Cookies, pixels and similar technologies, described in section 5

Information from third parties

  • Shopify and payment partners, for order and fraud-check results
  • Social media and advertising platforms, such as Meta, when you interact with our posts or ads

3. How we use your information

  • Process, ship and track your orders, and handle returns and store credit
  • Answer your questions and give size, fit and style advice
  • Manage your account and keep the site secure, including fraud prevention
  • Send newsletters, offers and giveaways if you subscribe
  • Show you relevant ads on Instagram, Facebook and other platforms, and measure how they perform
  • Improve our site, collections and customer experience
  • Comply with legal, tax and accounting obligations

4. How we share your information

We do not sell your personal information. We share it only with:

  • Service providers that help us run the store: Shopify (our e-commerce platform and checkout), payment processors, shipping carriers and email marketing tools
  • Messaging and social platforms such as WhatsApp, Instagram, Facebook and LinkedIn, when you choose to contact us through them
  • Advertising partners such as Meta, through cookies and pixels, to show and measure ads
  • Authorities or advisors, when required by law, to protect our rights, or to prevent fraud
  • A successor business, if ALTA | GAMA is sold, merged or reorganized

Shopify processes data under its own privacy policy, available at shopify.com/legal/privacy.

5. Cookies and tracking

We and our partners use cookies, pixels and similar technologies to keep your cart working, remember your preferences, analyze traffic and personalize ads. You can block or delete cookies in your browser settings, though some site features may stop working. You can also manage ad preferences in your Meta account settings.

6. Marketing communications

You will receive marketing emails only if you sign up. You can unsubscribe at any time using the link at the bottom of any email. We will still send messages about your orders and account.

7. Your choices and rights

You may ask us to access, correct or delete the personal information we hold about you, or to stop using it for marketing. Email gabo@altagama.shop and we will respond within a reasonable time, usually 30 days. We may need to verify your identity first. Depending on where you live, you may have additional rights under local law, and we will honor them as required.

8. Data retention

We keep order and transaction records for as long as needed to fulfill orders, handle returns and store credit, and meet tax and accounting requirements. We keep marketing data until you unsubscribe or ask us to delete it.

9. Security

Our store runs on Shopify, which uses encryption (SSL/TLS) and PCI-compliant payment processing. No online system is completely secure, so please protect your account password and contact us if you notice anything unusual.

10. Children

Our site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

11. International users

We are based in Puerto Rico, and our service providers may process data in the United States and other countries. By using the site, you understand that your information may be transferred to and processed in those locations.

12. Changes to this notice

We may update this Privacy Notice from time to time. The updated version takes effect when posted on this page, with the date shown above.

13. Contact us

OTAOLA DISTRIBUTORS LLC, d/b/a ALTA | GAMA, San Juan, Puerto Rico. Email: gabo@altagama.shop. WhatsApp: +1 (787) 326-6833.