ALTA | GAMA Terms of Service

1. Overview

These Terms of Service govern your use of www.altagama.shop and every purchase you make there. The site is operated by OTAOLA DISTRIBUTORS LLC, doing business as ALTA | GAMA, based in San Juan, Puerto Rico ("ALTA | GAMA", "we", "us"). By browsing the site, creating an account or placing an order, you agree to these Terms and to the policies they reference, including our Return Policy and Privacy Notice.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order. By purchasing, you confirm that the information you provide is accurate and that you are authorized to use the payment method you submit.

3. Your account

You may shop as a guest or create a customer account. You are responsible for keeping your login credentials confidential and for all activity under your account. Notify us right away at gabo@altagama.shop if you suspect unauthorized use. We may suspend or close accounts that violate these Terms.

4. Acceptable use

You agree not to:

  • Use the site for any unlawful purpose or to resell products without our written consent
  • Copy, scrape or harvest content, images or product data by automated means
  • Interfere with the site's security, servers or checkout process
  • Submit false orders, fraudulent payments or misleading information
  • Upload or transmit viruses or other harmful code

5. Products and descriptions

We curate business-casual and smart-casual menswear, footwear and accessories from Italian makers. We work to show colors, fabrics and details as accurately as possible, but screens vary and handmade or naturally dyed materials may differ slightly from photos. Sizes follow each maker's sizing; footwear is often in EU sizes, so check our Shoe Size Comparison (EU to US). For questions about size, fit or style, chat with us on WhatsApp before ordering.

All products are subject to availability. Collections are often produced in limited quantities and may be discontinued without notice.

6. Pricing

Prices are shown in US dollars (USD). Applicable taxes, including Puerto Rico Sales and Use Tax (IVU), shipping and discounts are calculated at checkout. We may change prices at any time, but changes do not affect orders already confirmed. If a product is listed at an obviously incorrect price due to a typographical or system error, we may cancel the order and refund any payment made.

7. Orders and acceptance

Your order is an offer to buy. You will receive an order confirmation email, but a contract is formed only when we ship your items. We may refuse or cancel any order, including for suspected fraud, stock errors or pricing errors. If we cancel after you have paid, we refund the full amount to your original payment method.

8. Payment

Payments are processed securely through Shopify and its payment partners. We do not store full card numbers on our servers. You authorize us to charge the total shown at checkout to the payment method you select.

9. Shipping and delivery

Shipping within Puerto Rico is free. Shipping to other destinations, where available, is calculated at checkout. Delivery times are estimates and are not guaranteed. Risk of loss passes to you when the carrier delivers your order to the shipping address you provided. Please make sure that address is complete and correct.

10. Returns and store credit

Returns are governed by our Return Policy. In summary:

  • You have 15 days from receipt to request a return
  • Items must be unworn and unused, with tags attached and in their original packaging
  • Request a return by emailing gabo@altagama.shop with your order number, product name, size and color, and reason for return
  • Items sent back without an approved return request will not be accepted
  • Approved returns are issued as store credit, not as a refund to the original payment method

If an item arrives defective or damaged, or you receive the wrong item, contact us right away so we can make it right. Nothing in these Terms limits any rights you have under applicable consumer protection law.

11. Promotions and communications

If you subscribe to our newsletter, you agree to receive emails about offers, new collections and giveaways. You can unsubscribe at any time using the link in any email. Discount codes and promotions are subject to their stated terms, cannot be combined unless stated, have no cash value and may be withdrawn at any time. When you contact us on WhatsApp, Instagram, Facebook or LinkedIn, those platforms' own terms also apply.

12. Intellectual property

The ALTA | GAMA name and logo, site design, text, photography, graphics and collection names created by us are owned by or licensed to OTAOLA DISTRIBUTORS LLC. Brand names and logos of the makers we carry belong to their respective owners. You may not copy, reproduce or use any of this content for commercial purposes without our written permission.

13. Reviews and user content

If you send us reviews, photos or comments, you grant us a non-exclusive, royalty-free license to use, reproduce and display them in connection with ALTA | GAMA, including on the site and social media. You confirm that your content is your own and does not violate anyone's rights.

14. Disclaimers

The site and its content are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these Terms, including implied warranties of merchantability and fitness for a particular purpose. We do not guarantee that the site will be uninterrupted or error-free. Product warranties, where offered, are provided by the respective makers.

15. Limitation of liability

To the fullest extent permitted by law, ALTA | GAMA will not be liable for any indirect, incidental, special or consequential damages arising from your use of the site or products. Our total liability for any claim related to an order will not exceed the amount you paid for that order. Some jurisdictions do not allow these limitations, so they may not apply to you.

16. Indemnification

You agree to indemnify and hold harmless OTAOLA DISTRIBUTORS LLC and its owners and employees from claims arising from your breach of these Terms or your misuse of the site.

17. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Puerto Rico and applicable US federal law. Any dispute will be resolved in the courts located in San Juan, Puerto Rico. Before filing a claim, please contact us so we can try to resolve it informally.

18. Changes to these Terms

We may update these Terms from time to time. The updated version takes effect when posted on this page, with the date above. Orders placed before a change remain governed by the Terms in effect when they were placed.

19. Severability

If any provision of these Terms is found unenforceable, the remaining provisions stay in full force and effect.

20. Contact us

OTAOLA DISTRIBUTORS LLC, d/b/a ALTA | GAMA San Juan, Puerto Rico Email: gabo@altagama.shop WhatsApp: +1 (787) 326-6833